Shipping Policy
Effective Date: January 1, 2025
Thank you for shopping with RosalynCandy.com! We want you want you to receive your order safely and on time. Please review our shipping policy below.
Order Processing
- Orders are typically processed within 3-7 business day after payment is received.
- Processing time may be longer during holidays, special promotions, or new product launches.
- You will receive a confirmation email with tracking information once your order ships.
Shipping Methods
- We use USPS, UPS, or FedEx, depending on your location and order size.
- Shipping rates and delivery times are calculated at checkout.
- Customers are responsible for any custom duties, import taxes, or local delivery fees charged by their country.
Estimated Delivery Times
- United States: 7-10 business days
- International: 12-25 business days (may vary depending on customs and destination)
Please note that delivery times are estimates and may vary due to factors beyond our control, such as holidays, customs inspections or international shipping delays.
Tracking
Once your order ships, you'll receive an email with your tracking number. Please allow up to 24 hours for tracking updates to appear on carriers site.
Incorrect or Missing Information
Please double check your shipping address before submitting your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.
Lost or Damaged Packages
- Contact the shipping carrier to file a claim.
- Email us at rosalyncandy@yahoo.com with your order number and claim details. We'll do our best to help you resolve your issue.
Shipping Fees
- Shipping cost are calculated at checkout and are non-refundable.
- If a package is returned to us due to an incorrect address or unpaid customs fees, the buyer may be responsible for reshipping costs.
Contact
For all shipping related questions, please contact us at rosalyncandy@yahoo.com. We appreciate your patience and support as we bring Rosalyn Candy's music and brand to fans everywhere.